Administrative Troubleshooters

Administrative Troubleshooters are defined individuals in areas who can help you find a resolution to a concern you are facing. These are folks to contact when you have already taken steps to resolve your concern. For academic issues, see Academic Troubleshooters

Admission - Undergraduate 

Nate Crozier
305-284-4323
nac132@miami.edu

Camner Center for Academic Resources /Disability Services

Dr. Mykel Mangrum Billups
305-284-4790
m.mangrum@miami.edu

'Canes Central

(Troubleshooter for Student Accounts and University Registrar)

Betsy Lopez
305-284-2751
bxl662@miami.edu 

'Cane Success Center

Darby Plummer      
305-284-1807
darby@miami.edu

Counseling Center

Kirt McClellan
305-284-5511
k.mcclellan@miami.edu

Dining Services

Marco Gonzalez
305-284-1545
mggonzalez@miami.edu

Discipline/Honor Code

Dr. Ryan Holmes
305-284-5353
ryanholmes@miami.edu

International Student and Scholar Services

Kristin Pongé
305-284-2931
kponge@miami.edu

Multicultural Student Affairs

Dr. Renée Dickens Callan
305-284-2805
rcallan@miami.edu 

Orientation and Commuter Student Involvement

Michael Baumhardt
m.baumhardt@miami.edu
305-284-5646

Parking

Shane Plageman
305-284-5021
s.plageman@umiami.edu 
McKnight 104

Housing Assignments

Jason Ingrao
305-284-4505
jai44@miami.edu

Residential Life

Tiffani Idol
305-284- 4505
tiffaniidol@miami.edu 

Student Health Service

Linda Walker
305-284-5921
lwalker@miami.edu

University of Miami Police 

Captain William "Bill" Gerlach
305-284-1629
wgerlach@miami.edu

University Ombudsperson

Dr. Jennifer Rau
305-284-4922
jrau@miami.edu
Ashe 244

Associate Director of Divisional Initiatives & Student Advocacy

Dr. Heather Stevens
305-284-5221
hstevens@miami.edu
Shalala Student Center 200A

Top